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Have a q?

We gathered the answers to some popular questions below. If you can’t find your question below feel free to contact us, we’re around 24/7.

Who are you?

We’re Discount Diamonds, an authorized third-party diamond reseller in North America! We sell diamonds at a discounted rate, to give you a better deal.

Do purchases with you count towards in-app VIP and SVIP?

Yes, they do! Purchasing diamonds with us will automatically count towards your status in the BIGO app.

What forms of payment do you accept?

We accept major credit cards, such as Visa, Mastercard, Discover, and JCB, as well as Visa Debit.

I don’t live in North America, can I still purchase diamonds with you?

Most likely! Though the prices on our website are in USD, we sell diamonds almost worldwide.

Can I purchase diamonds for someone else?

Yes, you can! When filling out the form at checkout, you can enter the BIGO ID(s) you’d like the diamonds sent to and how many diamonds you’d like sent to each BIGO ID. Please note that the maximum number of IDs the diamonds can be split between is 3.

Where can I find more information about upcoming extra deals?

You can sign up for a weekly newsletter! The newsletter will inform you about sales and enter you into the weekly draw for 1000 free diamonds.

I’m having trouble completing my purchase, what should I do?

The following may help:

You can try a different web browser or a computer if you’re on a phone.

If you’re still having difficulties, you can contact us at [email protected] or use the live chat feature!

I want to be an ambassador or become a diamond reseller!

We currently have a roster of over 250 streamer ambassadors! If you’re interested in joining the family, please email us at [email protected] 

I’m having difficulties with my account in the app. What can I do?

As we’re a third-party diamond reseller, we’re unable to help with your account inside of the BIGO app. If you’re experiencing any difficulties in the BIGO app, please get in touch with BIGO at [email protected] (alternative: you can find more information on the “Help & Feedback” page in the BIGO app).

If you’re experiencing any difficulty on our website or have questions about purchasing diamonds with us, you can use the live chat feature to reach out to us!

Why are the diamond packages different on your website than what’s shown on the Reseller Page in the BIGO app?

The diamond packages shown on the Reseller Page in the BIGO app are just examples set by BIGO and don’t reflect what resellers have to offer, which is disclosed on that page under “Important Note”.

As a third-party diamond reseller, our website shows the diamond packages we offer for purchase.

Have more questions?

Our customer support is available 24 hours a day, 7 days a week. Email us anytime at [email protected], use the form on the Contact Us page, or use the live chat feature on the bottom left of the screen.