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FAQ’s (frequently asked questions)

You have questions, we have answers!

What is the Discount Diamond Store? 

The Discount Diamond Store  is an authorized third-party diamond reseller in North America! We sell Bigo diamonds at a discounted rate, to give you a better deal!

How do I order?

The only way to order with us is by coming here, to our store! You might have seen us in the Resellers tab of your Bigo Wallet and perhaps even tried to order with us in this way. This method will not actually ask for a payment and does not count as an order! If you do try to recharge through the Resellers tab, don’t worry, our friendly team will send you a message and explain how to place an order on our site!  Once you make an order here at the Discount Diamond Store, we will then top up your Bigo Diamonds! Click Here to find out how to order in more detail.

How long does it take for my order to process?

Our store is open 24/7, which means we can process your orders as soon as we receive them, so you could get your diamonds within a matter of minutes! We are also available to provide you with customer support at all hours! So if you have a question, please get in touch! 

Is buying through a reseller safe and secure?

Order with us is totally safe and secure, but we understand why you might be a little sceptical, especially after seeing how great our prices are, but there is no need to worry! We are the first Diamond Resellers to be authorized by Bigo in North America, which means Bigo themselves has approved our store to sell legitimate Bigo diamonds. You can also contact us to verify our store or even contact Bigo support at [email protected] to confirm our legitimacy with you. 

I have more questions, who can I ask?

If you have any more questions, we are more than happy to help! Either check out our FAQ page, send us a direct message on Bigo or contact us via live chat or email!